Terms and Conditions
Stock Return Policy
We will check all the products before delivery . If there is any defects , we will e-mail or call you to seek for further assistance. We will try our best to minimize defects and increase our reliability in preparing your order. However , customers who wish to return or exchange any damaged item are responsible to ensure that it complies with our policy below.
- Customers must email us within 2 days of receiving the item for a valid exchange or return
- The item return must reach our premises within a week from date of informing us
- The items must be returned unused, in their original condition including taps, tag attached or packages. All items will be inspected on return
- Please e-mail us the Return Details as below:
Email: (e.g. firstname.lastname@example.org)
Sales Order Number: Please include your Order No.#____
Reason: (e.g. part broken)
Tracking Number: (your courier company tracking number)
Replacement Item: Please do wait for our feedback within 24 Hours
Returnable / Exchangable Conditions
- The items must be terribly damage or not function.
- The items which have prominent and quality problems. (Eg. broken parts)
Non-Returnable / Non-Exchangable Conditions
- Wrong items code, size & type from what you have ordered.
- The item design is slightly different from the picture displayed (e.g. tag)
- Size measurement differs about 1-3cm.